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Implementation of state of the art quality processes, compliant with ISO 9000, and an integrated continuous improvement policy further allow each of its companies to satisfy their most exacting customers.
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The NOVAPEX,
NOVACID and NOVACARB
Companies attach a real importance to their services quality
:
- limited number of carriers, who adhere to a strict quality
agreement for delivering chemicals to its customers
- each customer complaint is treated and resolved in less than
- each company is committed to call back within
every customer or everybody, by phone, fax or Internet, who tried
to contact one of its representatives
- Vendor Monitored Inventory (VMI) to customers who are regular
purchasers, especially when they pass their orders through e-business.
In addition, the NOVACAP Group is able to
provide help and advice for all questions concerning safety or regulation
in chemicals manufacturing or transport.
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